Welcome to our FAQ. Below you’ll find straightforward answers to common product and order questions. If your question isn’t covered here, email [email protected] or call for personal assistance.
Ordering and product checks
Before placing an order, review the individual product listing for details such as package contents, dimensions and any care notes. Listings are the best source for specifics on a particular item; if information is missing, reach out to our team and we’ll confirm the details for you.
Shipping and processing
We process most orders within 1–3 business days. Delivery time depends on destination and shipping option; please consult the Shipping & Delivery page for typical timelines to Canadian and U.S. addresses. Items in the same order may ship from different warehouses and arrive on different days.
Returns, refunds and damaged items
Our return window is 30 days from the date of purchase. Returned items must be unused and in their original packaging. Return postage is paid by the customer unless otherwise stated. Refunds are issued after returned items are inspected and are normally processed within seven business days following receipt. Original shipping charges are non-refundable.
Product care and warranties
Care instructions and warranty information are included on product listings when available. For warranty requests, include clear images showing the issue plus any printed or embossed markings on the item when you contact us at [email protected].
Still need help?
Contact our customer service team at [email protected] or by phone at . Our store address is 78 Snowdon Ave, Upper, TORONTO, ON, M4N 2A9, Canada if you need to send correspondence or returns by your chosen carrier.
Need a specific answer?
Email [email protected] with the details relevant to your question.